Shipping Policy

By A. Manso currently accepts and ships orders exclusively within the United States. All prices are displayed and charged in U.S. dollars (USD).

Designed in Los Angeles

Every By A. Manso piece is designed and creatively directed by A. Manso in Los Angeles, California.

“Designed in Los Angeles” describes the origin of the design and creative direction. Production and fulfillment may be completed by specialized partners selected by By A. Manso.

Made to Order

By A. Manso operates on a produced-on-demand model. Production begins after payment has been received and confirmed.

This allows us to produce each piece for the order rather than maintain conventional inventory. Production time is separate from shipping time.

Once production and fulfillment are complete, the order is handed over to the shipping carrier and carrier transit begins.

Processing and Production

Orders enter processing after payment confirmation.

Processing and production times may vary depending on the product, order size, production volume, seasonal demand and other operational factors.

Changes or cancellations cannot be guaranteed after an order has entered production. If you need to request a change, contact us as soon as possible at orders@byamanso.com.

U.S. Delivery

We currently ship only to eligible addresses within the United States.

Available shipping methods and costs are displayed at checkout. Availability may depend on the destination, product type, fulfillment location and carrier coverage.

We do not currently accept or ship international orders.

Shipping Times

Shipping time begins after production and fulfillment are complete and the order has been handed over to the carrier.

Any delivery date or timeframe provided is an estimate and is not guaranteed. Carrier transit may be affected by weather, peak-season volume, local delivery conditions, service interruptions and circumstances outside our control.

If timing is critical, contact orders@byamanso.com before placing your order.

Shipping Carriers

Orders are shipped through trusted carrier networks selected according to the destination, product type, fulfillment location and available shipping service.

The carrier used for an order may vary. When available, shipping confirmation and tracking information will be sent to the email address provided during checkout.

Shipping Costs

Shipping costs, when applicable, are calculated and displayed at checkout before payment is completed.

Rates may vary depending on the destination, product category, shipment weight, number of items and available shipping method.

Orders containing multiple products may arrive in separate shipments when items are produced or fulfilled by different partners. Additional charges will not be added after checkout unless expressly agreed with the customer.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address, email address and contact information during checkout.

By A. Manso is not responsible for delays, failed deliveries, returned packages or lost shipments caused by incorrect or incomplete customer information, including:

Incorrect street addresses
Missing apartment or unit numbers
Incorrect postal codes
Incorrect phone numbers
Incomplete recipient information

If you notice an error in your order information, contact orders@byamanso.com immediately. Address changes cannot be guaranteed after an order has entered production or been transferred to the carrier.

If an order is returned because of incorrect or incomplete information, additional shipping charges may apply before it can be sent again.

Delays

Production and delivery estimates are not guarantees.

By A. Manso is not responsible for delays caused by carriers, weather, peak-season volume, local delivery conditions, incorrect customer information, service interruptions or other circumstances outside our reasonable control.

If an order is delayed beyond its estimated timeframe, contact us at orders@byamanso.com. We will review the available order and carrier information and assist where reasonably possible.

Lost, Damaged or Defective Orders

If your order is lost, arrives damaged, contains a production defect or presents a printing or fulfillment issue, contact orders@byamanso.com as soon as possible.

Please include:

Your order number
A description of the issue
Clear photographs, when applicable
Any available tracking information

Claims involving damage, defects, misprints or missing packages should be submitted within seven days of delivery or the expected delivery date so the issue can be reviewed promptly.

Submitting a claim does not automatically guarantee a replacement or refund. Each case will be reviewed according to the available evidence and the applicable Refund Policy.