Shipping policy

Shipping Policy

At by A. Manso, we work to process and ship your order as efficiently as possible.

Some products may be produced on demand, which means production time may be required before an order is handed over to the shipping carrier.

Order Processing & Production

Orders are processed after payment is received and confirmed.

Production time is separate from shipping time. Shipping time begins once your order has been fulfilled and handed over to the carrier.

Processing and fulfillment times may vary depending on product availability, production volume, order size, and seasonal demand.

Shipping Times

Shipping times are estimates only and are not guaranteed.

Estimated delivery times may vary depending on the destination, carrier, shipping method, customs processing, peak seasons, weather, carrier disruptions, and other factors outside our control.

Shipping Carriers

Orders may be shipped through trusted carrier networks depending on destination and availability.

The final carrier may vary based on your shipping address, product type, fulfillment location, and available shipping options.

Shipping Costs

Shipping costs are calculated and displayed at checkout when applicable.

Shipping rates may vary based on destination, product category, total shipment weight, number of items, and available carrier options.

For multi-product orders, shipping costs may vary depending on the product mix and shipment weight.

International Shipping

We may offer international shipping depending on destination availability.

Some countries or regions may become temporarily unavailable due to carrier restrictions, war, international legal changes, customs rules, or other external factors.

For U.S. orders, customs duties and import-related fees are generally covered through the shipping process. For non-U.S. destinations, this is also usually the case, but in rare cases customers in certain remote areas may be required to pay customs duties or related fees upon delivery due to local regulations.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

We are not responsible for delays, lost packages, returned packages, or failed deliveries caused by incorrect or incomplete customer information, including wrong addresses, missing apartment numbers, incorrect phone numbers, or incomplete delivery details.

If you notice an error in your shipping information, contact us as soon as possible at orders@byamanso.com.

Delays

Delivery times are estimates and are not guaranteed.

We are not responsible for shipping delays caused by carriers, customs processing, weather, peak season volume, local delivery issues, incorrect customer information, or circumstances outside our control.

If your package is delayed beyond the estimated timeframe, please contact us and we will help review the situation.

Lost or Damaged Packages

If your order is lost, damaged, defective, or arrives with an issue, please contact us as soon as possible at orders@byamanso.com with your order number and any relevant photos or tracking information.

For issues such as lost packages, damage, defects, or misprints, claims should be submitted within 7 days of delivery or the expected delivery date for faster resolution.