Refund policy

Return & Refund Policy

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request an eligible return.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which it was received:

Unused
Unworn
Unwashed
Unaltered
Free from stains, odors or damage
With its original tags attached
In its original packaging

You must also provide your receipt or other proof of purchase.

Items that have been worn, washed, stained, altered, damaged through misuse or returned outside the 30-day return window will not be accepted.

Starting a Return

To request a return, contact:

Claudia Manso Inc.
Email: orders@byamanso.com
Phone: +1 689-261-6974

Include your order number and the reason for the return.

If the return is accepted, we will provide instructions explaining how and where to send the item.

Items returned without first requesting and receiving return authorization will not be accepted.

Approved returns must be sent to the address provided in our return instructions. Do not send an item back before contacting us.

Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns.

If the item received is defective, damaged, misprinted or incorrect, By A. Manso will cover the applicable return shipping cost when a return is required and the claim has been approved.

Original shipping charges are non-refundable unless:

The return results from an error by By A. Manso
The product arrived defective, damaged, misprinted or incorrect
A refund of the shipping charge is required by applicable law

Made-to-Order Products and Cancellations

By A. Manso operates on a produced-on-demand model. Production begins after payment has been received and confirmed.

Changes and cancellations cannot be guaranteed after an order has entered production.

If you need to request a change or cancellation, contact orders@byamanso.com as soon as possible.

This cancellation limitation does not remove any return or refund rights provided by this policy or applicable law.

Damaged, Defective, Misprinted or Incorrect Items

Please inspect your order as soon as it is delivered.

Claims should be submitted within seven days of delivery so they can be reviewed promptly.

Please include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging, when relevant
Any available shipping or tracking information

If the claim is approved, we may provide a replacement, refund or another appropriate resolution based on the circumstances.

For approved claims involving damaged, defective, misprinted or incorrect products, you will not be responsible for return shipping costs if a return is required.

Lost Packages

If your order appears to be lost or has been marked as delivered but cannot be located, contact orders@byamanso.com.

Include your order number and all available tracking information.

Lost-package claims should be submitted within seven days of the expected or marked delivery date so we can review the shipment with the carrier or fulfillment partner.

By A. Manso is not responsible for orders delayed, returned or lost because of incorrect or incomplete information supplied by the customer, including:

Incorrect shipping addresses
Missing apartment or unit numbers
Incorrect postal codes
Incorrect phone numbers
Incomplete recipient information

We will assist with reviewing available carrier information, but submitting a claim does not automatically guarantee a replacement or refund.

Non-Returnable Items

Certain products cannot be returned for hygiene, safety or other applicable reasons unless they arrive damaged, defective, misprinted or incorrect.

Non-returnable items include:

Underwear
Swimwear
Socks
Masks or face coverings
Gift cards
Sample items
Items clearly marked as final sale
Items returned more than 30 days after delivery
Items that have been worn, washed, altered, stained or damaged after delivery

Contact orders@byamanso.com before returning an item if you are unsure whether it is eligible.

Change-of-Mind Returns

Eligible products may be returned within 30 days of delivery if you change your mind, provided they satisfy all return eligibility requirements stated in this policy.

The product must remain unused, unworn, unwashed and unaltered, with its original tags and packaging.

Customers are responsible for the cost of shipping change-of-mind returns.

Exchanges

The fastest way to receive another product, color or size is to return the item you currently have and place a separate order after the return has been accepted.

All return eligibility requirements also apply to products being returned for an exchange.

Because products are made on demand, availability of a replacement product, size or color cannot be guaranteed.

Refunds

We will notify you after receiving and inspecting your return.

We will then confirm whether the refund has been approved or declined.

If approved, the refund will be issued automatically to the original payment method and in the original transaction currency.

We aim to review and process eligible return and refund requests within seven business days after receiving the returned item or all information required to resolve the claim.

Banks, credit card companies and payment providers may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact orders@byamanso.com.

Delayed or Unshipped Orders

Shipping and delivery estimates may be affected by production volume, carrier delays, weather, seasonal demand, incorrect customer information or circumstances outside our reasonable control.

If we cannot ship an order within the timeframe stated at the time of purchase—or within 30 days when no shipping timeframe was provided—we will contact you and offer the choice to:

Accept a revised shipping date
Cancel the affected order and receive a full refund

A refund for an order cancelled because it could not be shipped will include the applicable amount paid for the unshipped merchandise and associated shipping charges.