Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items that are worn, stained, washed, altered, damaged due to misuse, or returned outside the return window will not be accepted.

To start a return, contact us at:

Claudia Manso Inc.
Email: orders@byamanso.com
Phone: +1 689-261-6974

Please note that returns must be sent to:

Claudia Manso Inc.
33365 Wisconsin St
Acton, CA 93510
United States

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item received is defective, damaged, misprinted, or incorrect.

You can always contact us with return questions at orders@byamanso.com.

Damages, Defects, Misprints, or Wrong Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, misprinted, or if you receive the wrong item.

For issues involving misprints, damage, defects, incorrect items, or lost packages, please submit your claim within 7 days of delivery or the expected delivery date so we can review and resolve the issue as quickly as possible.

Please include your order number and clear photographs of the issue when applicable.

If the claim is approved, we may offer a replacement, refund, or another appropriate solution depending on the circumstances.

For approved claims involving defective, damaged, misprinted, or incorrect products, you will not be responsible for return shipping costs if a return is required.

Lost Packages

If your package appears to be lost, please contact us at orders@byamanso.com with your order number and tracking information.

Lost package claims should be submitted within 7 days of the expected or marked delivery date for faster resolution.

We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete customer-provided information, including incorrect shipping addresses, missing apartment numbers, incorrect phone numbers, or incomplete delivery details.

Exceptions / Non-Returnable Items

Certain products cannot be returned for hygiene, safety, or other applicable reasons unless they arrive defective, damaged, misprinted, or incorrect.

Non-returnable items include:

Underwear
Swimwear
Socks
Masks or face coverings
Gift cards
Sample items
Items marked as final sale
Items returned more than 30 days after delivery
Items that have been worn, washed, altered, stained, or damaged after delivery

Please contact us at orders@byamanso.com before returning an item if you are unsure whether it is eligible.

Change-of-Mind Returns

Eligible products may be returned within 30 days of delivery if you change your mind, provided the product meets all return eligibility requirements stated in this policy.

The item must remain unused, unworn, unwashed, with its original tags and packaging.

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges are non-refundable unless required by applicable law or the return is the result of an error on our part.

Exchanges

The fastest way to receive a different product, color, or size is to return the item you currently have and, once the return is accepted, place a separate order for the new item.

Return eligibility requirements also apply to items being returned for an exchange.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer protection law.

The item must be returned in the same condition in which it was received: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be issued automatically to your original payment method in the original currency.

We review and process return and refund requests within 7 business days after receiving the returned item or the information required to resolve a claim.

Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at orders@byamanso.com.

Delayed Shipments

Shipping and delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, seasonal demand, incorrect customer information, or other circumstances outside our control.

If your shipment experiences an unusually long delay, please contact us at orders@byamanso.com with your order number and tracking information so we can review the situation and determine the appropriate resolution.