Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items that are worn, stained, damaged due to misuse, washed, altered after delivery, or returned outside the return window will not be accepted.

To start a return, you can contact us at:

Claudia Manso Inc.
Email: hello@claudiamanso.com
Phone: +1 689-261-6974

Please note that returns will need to be sent to the following address:

Claudia Manso Inc.
33365 Wisconsin St
Acton, CA 93510
United States

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs.

You can always contact us for any return questions at hello@claudiamanso.com.

Damages, Defects, Misprints, or Wrong Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, misprinted, or if you receive the wrong item.

For issues such as misprints, damage, defects, or lost packages, please submit your claim within 7 days of delivery so we can review and resolve the issue as quickly as possible.

If the claim is approved, we will offer a replacement, refund, or another appropriate solution depending on the case.

Lost Packages

If your package appears to be lost, please contact us at hello@claudiamanso.com with your order number and tracking information.

Lost package claims must be submitted within 7 days of the expected or marked delivery date for faster resolution.

We are not responsible for orders delayed or lost due to incorrect customer information, including wrong shipping addresses, missing apartment numbers, or incomplete delivery details.

Exceptions / Non-Returnable Items

Certain items cannot be returned unless there is a manufacturing defect, including:

  • Tights
  • Underwear
  • Pajamas
  • Swimsuits
  • Socks
  • Masks
  • Sample items
  • Items returned beyond 30 days
  • Items produced correctly but later unwanted
  • Orders delayed due to incorrect customer information
  • Gift cards
  • Final sale or sale items

We do not accept returns for items that were correctly produced and delivered as ordered but are no longer wanted by the customer.

Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method in the original currency.

We review and process return/refund requests within 7 business days after receiving the return or required claim information.

Please remember it can take additional time for your bank, credit card company, or payment provider to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at hello@claudiamanso.com.

Delayed Shipment Compensation

For small orders, if no shipping information is available by day 7, the order may be eligible for up to 10% compensation.

For bulk orders, if no shipping information is available by day 16, the order may be eligible for up to 10% compensation.

Compensation eligibility is reviewed case by case and does not apply to delays caused by incorrect customer information, incomplete addresses, carrier issues outside our control, or circumstances beyond our control.